Originally published on the Inane Ramblings of Eric Guerin Blog.

This week’s Buzzworthy Wednesday is an animated video created by HubSpot for the “Adventures of Captain Inbound: Episode One“.

Full Disclosure: I may be a bit biased here since I was the writer and animator on this project. While I tend to be hyper-critical of my work (is any creative person not?) I am more impressed with the strategy behind the branding video carried out by HubSpot.

They didn’t just create the video and throw it out to the whims of the internet, they had a plan. In the word’s of the Episode “Guru” of David Meerman Scott “Create exceptional content that people will want to share, and point the world to your virtual doorstep.”

So the video was posted on their blog, they built a custom landing page for the series to reside (oh yes…there will be more), started a fan page on Facebook and launched a Twitter account for Captain Inbound. Practicing what they are preaching. The video was also mentioned as a great example of how “Content Rules” on the MarketingProfs blog today by Ann Handley. Enjoy!

“Winning a Telly Award is a wonderful affirmation of the quality of work we bring to animation projects,” said Eric Guerin of Adelie Studios. “Knowing that the competition is judged by some of the best industry professionals lets us know our creative direction and leadership in online animated video production is appreciated not only by our customers but also by some of the finest producers working today.”

Founded in 1978, the Telly Awards is the premier award honoring outstanding local, regional, and cable TV commercials and programs, the finest video and film productions, and online film and video. The Telly Awards annually showcases the best work of the most respected advertising agencies, production companies, television stations, cable operators, interactive agencies, and corporate video departments in the world.

This year, the Telly Awards received over 11,000 entries from all 50 states and countries around the world. Silver and bronze statuettes are awarded based on creativity and outstanding achievement in a specific category.

TubeMogul just released a recent report analyzing Facebook Video Advertising where they took a look at 25 major video advertising campaigns that ran identical videos within Facebook ad units and also ran similar click-to-play video ad units on various publisher sites. The sample compared resulting cost, viewing-time and  spans over 60 million cumulative views. Here are some important findings from their report with some of my own opinions intertwined in their results:

Why should you care about video on Facebook?

Facebook is one of the top-ten video sites in the world without even trying to be. According to a report by Comscore, Facebook was the 5th largest video site in April in total videos played coming in above dedicated video sites like CBS Interactive and even Hulu.

According to the study done by TubeMogul, Facebook also delivers some of the most engaged viewers online. Their study found that Facebook leads all other discovery sources in terms of minutes-watched per view.

Overall, it found that completion rates for Facebook ads were roughly 5.5% to 9.5% higher than identical videos run in display units on outside publisher sites. The Facebook virtual currency (or in-game video ad) also had the longest average view time, at 54.7 seconds per view, followed by the Facebook in-banner, at 48.6 seconds, the third-party in-banner, 39.6, and the Facebook interstitial (i.e. preroll video ads), at 11.2.

It’s no surprise to me that the interstitials had the shortest view time because most viewers if given the option to skip them and get to the content they were originally trying to get to…will skip them. Even though in most cases they are much shorter than any of the other video ad formats here.

3/4 of Facebook ad units sampled have a lower average cost per view than comparable offsite display. Virtual currency ads were also the big winner here at 30 cents on a cost-per-view basis. That compares to $5.27 for Facebook app in-banner ads, $1.06 for Facebook’s sponsored video unit, and $1.07 for stand-alone video ads on other sites.

Other interesting stats

Viewers were more likely to share videos in Facebook’s virtual currency and app in-banner ads with friends on Facebook or Twitter at 1.5% – 2% than video ads on other sites which were less than ½% for offsite video ads.

The click-through rate on the virtual currency ad was also highest, at 5%, versus just over 3% for video display ads on third-party sites.

Herein lies a problem for marketers

So you may be thinking “Wow you get a lot of bang for your buck with the virtual currency, where do I sign up?” Not quite so fast. While social games like Farmville have a monthly audience of over 70 million this may not be the right demographic for your product, service or brand. So research the social game carefully before placing a video ad campaign. Also be wary that many of these game developers break the rules and allow gamers to click play on a video ad multiple times just to rack up points.

So while the numbers may look impressive make sure you know your audience and research the game first. Is the virtual currency model in gaming the next big thing for video advertising? Are you REALLY getting an engaged viewer or are they just clicking through because they think that will earn them more points? What do you think?

Recently I had the pleasure of being interviewed by Maruxa Murphy for the Video Marketing Telesummit. It was a lot of fun talking about the usage of animation for online marketing applications and having a great discussion on the topic.

There are 11 other interviews done with some outstanding video peeps representing different specialties of online video marketing. The others interviewed for this series include: Michael Koenigs of Traffic Geyser, Perry Lawrence of AskMrVideo.com, Andrew Lock creator of the podcast “Help My Business Sucks!”, Josh Anderson of Internet Business Ideas Inc, webinar expert Stephen Beck, David Frey of Marketing Best Practices, video newsletter expert Michael Yost, Will Franco of jiveSYSTEMS, Joshua Aikens of Flixify,  Michelle Cox of Metacafe (who I’d also interviewed a couple years ago) and video blogging extraordinaire and all around great guy from the Boston social media scene Steve Garfield.

If you are interested in checking out the series it runs from 6/14 – 6/18 (my session happens to be on Friday 6/18 from 1-4pm EST). Register to listen to the entire series or just one session for FREE.

Here’s the description of my session for the event.

Eric Guerin

“How To Grab Your Customers By The Eyeballs And Keep Them Glued To The Screen Through Fun And Effective Animated Videos For Your Business”

Eric Guerin has over 15 years experience in the visual communications field working for marketing firms in and around Boston MA. Eric started his own company, Adelie Studios, in 1999 with the mission of providing an integrated solution to customer’s print and web design needs.

Here’s what you’ll discover in this presentation…

• Discover the 2 types of video animation that is often overlooked in video marketing today
• The easiest and most unique way to position your products in your video marketing strategy
• The #1 way you can grab your audience’s attention in the first 5 seconds of your video
• Why 53% of your current viewers are NOT watching your entire video (and how you can immediately change these stats to your favor!)
• 3 superstar tips to getting your videos viewed by your intended audience again and again
• How to create high-converting videos without your talking head in the video
• The single most powerful way to get more views to your videos
• How Google Site Maps can get your videos dominating Google searches within hours
• 3 major reasons your audience will want to pass on your animated video
• The fastest way to get your audience to see your animated videos through your email marketing campaigns

Register to listen to the entire series or just one session for FREE.

According to analysis from eMarketer provided by video ad network YuMe, between Q1 and Q4 of 2009, click-through rates dropped steadily from 1.88% to 0.74%. Completion rates dropped as well, from 77.4% to 66.3%  by the year end.

TubeMogul Research Reports recently completed a study where they looked at nearly 1.8 million videos varying in length from 3-10 minutes and distributed from top television broadcasters, magazines and newspapers. The results were shocking:

• Overall, 15.89% of viewers click away from a video rather than sit through a pre-roll ad.
• 24.85% of viewers click away on top magazine and newspaper sites.

So if I am a magazine or newspaper publisher I’m looking at these numbers and thinking “So pre-roll ads are a revenue stream but I am losing nearly 25% of the audience who was coming to my site to view OUR content because of them.” It’s sort of a Catch 22…but is it really?

I wrote about this in an blog post titled Stop Trying to Force Monetization of Online Video over a year ago when the statistics were already starting to plummet for pre-roll and especially post-roll overlay video ads. I still believe the only occasion where pre-roll ads or post-roll ads could be seamlessly built in around the content is with long-form (online television shows or movies) not every 90 second news story on their sites.

I believe we are in a scenario not that different from when television was in it’s infancy and they tried to apply “what worked” for radio broadcasting to television advertising. It failed. The same way pre-roll and post-roll ads applied to online video content are trying to mimic television commercials and are having predictably abysmal returns.

People have a shorter attention span online than they do anywhere else. You’ve got less than 5 seconds. If the content they clicked to see wasn’t there, they are long gone.

In today’s online world if you really want to get people to view your video content – don’t slap it over another publishers video content…create your own story with a call-to-action built in. Besides if you create content geared and tagged to get found by your demographic, it’s that much more targeted to reach your audience when and where they are searching. Couple that with the fact that audiences are not loyal to any specific publishers online where you would typically pay to run overlay ads…is running pre-roll really worth it?

Years ago, staying on message was how you branded your business. So whether someone saw your newspaper ad, brochure, radio ad, TV spot, etc. it all had the same look, feel and message. Recognition through replication.

Now however things are changing. Branding through certain visual markers like colors, fonts, logo, etc. is still equally important but the message is different because people online want to engage and interact with your brand. They don’t want to get your mission statement delivered to them, they want to know about what interesting projects you are working on or how your product is going to help them personally. You need to have a conversation with your potential audience not deliver a soliloquy.

Given this seismic shift, you also need to change how you brand yourself and your business because the people behind the brand are taking center stage now. Your voice is now equally as important to your branding as your logo. Don’t handcuff your employee brand advocates – let your companies personalities shine!

Another pitfall companies fall into is being bland. I can’t tell you how many businesses I have met with and all they want to do is plug their same boring sales message into video format. Why? Do something wildly creative! Solve one of your most frequently asked questions or problems in a creative story. In every blog post, in every video or podcast you create there’s got to be emotion or opinion to trigger an action of some kind. Make interesting content that people want to read/view and if it’s REALLY interesting share with their network. No one is going to share your mission statement unless maybe you make it into a rap or something entertaining.

Creative thinking and authentic engagement will be what makes some brands more noticeable in the coming years…not how much money they dumped into traditional advertising. Small companies like Blendtec will be the household names of tomorrow because they are creating online content that people like to consume and be entertained by.

What about you? What do you think the future holds for branding?

Mike Langford, CEO of Tweetworks, was kind enough to invite me to participate as part of a panel discussion about social media for the Metro-West Chamber of Commerce. I was joined on the panel by Mike and two others; Cappy Popp of Thought Labs and Jeff Cutler of JeffCutler.com

The title for the panel discussion was “Linked in – How to Increase Sales” however given all of our diverse backgrounds with using social media in all different ways, it quickly evolved into a broader discussion about how we use and recommend using social media for business.

Jeff had some great recommendations for finding the “pulse” of online conversations going on around your company online and using Google Alerts to find those conversations. Mike had a great analogy of how social media is really no different than going to a Chamber networking mixer. Cappy’s reminder that in social media you need to “give” if you want to “receive” to build a brand following falls right in line with Mike’s analogy too. Networking online using social media is virtually the same (other than the technology) as networking in person. It’s all about building relationships.

I’ve shared Mike Langford’s video recording of the panel discussion. Although the still on the video looks like I am about to break into song…I assure you that doesn’t happen. I wouldn’t torture my blog readers with my horrible singing voice. Enjoy!

Recently there’s been a lot of talk online about how video can help e-commerce and adding interactivity to video is a natural progression to keep the viewer engaged. There was a great blog post written on effective trigger design for interactive video commerce which answers the question – how should video interactivity be applied to e-commerce video? It’s always been part of my approach on each project, what is the end goal? Are you a non-profit looking for donations, a company selling products looking for a purchase or maybe you are looking for viewers to contact you for more information and become more engaged with your brand? There are three steps (according to the Video Commerce Consortium blog post) to creating an effective trigger or call-to-action, I’m going to elaborate on each:

1. The trigger must be noticeable. This sounds self explanatory, but you’d be surprised to realize that most consumers are passive viewers of online video content, they aren’t used to interacting with it. It also needs to be blatantly obvious to the viewer that interaction is possible.

2. The trigger must be associated with the targeted behavior. When you are creating a call-to-action, think carefully about the wording and design because they can have a huge impact on the viewers expectations. Don’t have a button that says “Product information” really be a link directly to add an item to a shopping cart. As an example, we have a customer who sells generally to engineers who will want to see product specifications before they consider purchasing so we incorporated a “Download Specifications PDF” right into the video. Carefully design the call-to-actions within your video experience to meet your viewers expectations.

3. The trigger must occur when the user is both motivated and able to perform the target behavior. The great thing about online video is we can be more subtle with a call-to-action. As the Video Commerce Consortium blog post points out “clicking a mouse is still easier than picking up the phone”. But scripting the video so the ask is part of the story is key, when are your customers most motivated to buy? Is it after a particular product or feature where a button can pop up so they can click that for more information about that feature?

Not sure where your video is peaking curiousity or if there is a falloff in viewership before they get to your call-to-action? Using a video measurement service like Visible Measures can precisely calculate video engagement by capturing every event that occurs within an Internet video player – each play, pause, rewind, fast-forward, share, embed, and more.

Not sure how to build those call-to-actions within your video? I recommend Flimp which has a great WYSIWYG interface to create landing pages and e-mail integration with Constant Contact as well as a few other major email service providers. I also suggest Permission TV which offers an outstanding video platform allowing you to build those call-to-action links right into the video player creating more interactive experiences to everyone who visits your site. Both offer outstanding analytics so you can track and analyze your video’s performance.

Ultimately a call-to-action is useless unless the video itself is engaging and can easily be found. If your video is buried on your website, who’s going to see it? What if the content is so boring no one ever gets to the call-to-action?

What you need to do is to think of the call-to-action within your video and the trigger button or action as one seamless process, not separate parts. That is the future of online video, it’s all part of the viewer experience.

That’s what I think anyway, what about you?

Here were a few of the highlights from that post for the automakers to keep in mind and my thoughts on these suggestions:

“83% of new vehicle buyers visit video focused Web sites prior to purchasing a car. This means 31% viewed videos on brand, product or company sites; 24% on auto-specific Web sites, 11% on YouTube; 7%, Yahoo Video; 7%, news sites; 6%, MSN Video; 4%, MySpace; 3%, Facebook; 3%, AOL Video; and 3%, other.”

These numbers from a recent Google sponsored study highlight a few really important factors that automakers need to keep in mind regarding online video and how viewers are searching and researching online. I’d be willing to bet that in a short amount of time YouTube, Yahoo Video, Facebook, etc. will garner a much larger piece of the viewership.

“Don’t skimp on production. A full one-third of auto shoppers watch the video content on the product site.”

So once you have the viewer engaged with a demo of the vehicle, why not lead them to other videos of the same vehicle they are looking at instead of (or maybe in addition to) pages of text information? Maybe it’s crash tests…shown from different angles? Maybe keeping something fragile like an egg inside safe during the crash? You can get really creative here but the object is to keep the viewer engaged and on your site.

Think about Blendtec and how they engaged their viewers by showing them real simple demonstrations of how their blender worked by blending ridiculously common things. Many of those interested viewers became brand loyalists for them.

“Investigate the broader video opportunity. Brand and auto-specific sites only make up slightly more than half of the automotive shopper’s online experience. Creating a presence on YouTube and other video destinations will help round out the plan.”

Why stop there? While video sharing sites like YouTube are a place that I think the automakers MUST have a presence, what about Facebook, LinkedIn or smaller automobile enthusiast user groups? The automakers could use these brand enthusiasts and interested buyers for research and development. They could find out what features and options people are REALLY looking for in a car. Let the group members participate in the design of new cars, show them videos of new concepts as they are created based on the group’s input and get feedback from the group. Imagine that kind of empowerment could turn them from potential buyers into the automakers brand evangelists.

David Meerman Scott wrote an outstanding post on marketing ideas for the automakers reinvention outlining 5 simple things GM could do to accelerate their hopeful rebound. I hope GM and Chrysler read his post because it had some great ideas. Automakers will be under a watchful eye with their marketing budget, so doesn’t using a tiny portion of their bloated television advertising budget to put a creative online video and social media plan together just make sense? Obviously I think so…what are your thoughts?

How Stanford University increased alumni donations.

Seeing how I’ve already talked about how integrating video in your email marketing can increase your click throughs by 175% I thought I’d profile another success story I read about online. Much of the information on this is exerpted from a great blog post by Tyler Willis for MediaPost called “When Juggernauts Collide: Email Marketing Meets Video Marketing” Here are the highlights of what I found most interesting from his post.

“Recent grads are far more likely to give a valid email address than a number (93% of the captive population vs. 38%), meaning that email marketing gives Stanford a better and more widespread ability to connect.”

Snail mail and “dialing-for-dollars” are incredibly inefficient ways to connect with new grads. Namely because direct mail is assumed to be junk mail by most recipients and you only get a response of about 2% (if you are lucky). Phone calling on the other hand is incredibly interruptive, who knows what the end user was doing or what you interrupted them from doing. Email is passive and can be opened or read when the end user is ready to read or respond to it.

Scott Jahnke, the Director of Student and Young Alumni Development, explains why he chose to combine email AND video as part of Stanford’s new alumni drive “Technology gives us the ability to do so much more than just text. How then, can we most effectively tell our story to thousands of people and inspire them to give? I believe that a combination of using email AND video to answer our three questions (why are we asking you for a gift, what is going to change if you give, and how will our organization make that change happen) is the so-called ‘secret sauce.”

“At Stanford, the Young Alumni office produced several inspiring videos of students who had directly benefited from alumni contributions and attached a clear call-to-action to the end of each video, delivered via a Flash overlay that asked viewers to donate.”

This was key, by providing this call to action they were able to easily and effectively drive their alumni to take the steps they wanted them to take. Without a call-to-action, online video doesn’t effectively do it’s job.

“Calling out these videos, and providing a direct link to them in four out of five emails sent during Stanford’s fall campaign, helped increase gifts by 23% over the previous year’s fall campaign.”

This is a great first result and if they continue to refine their approach will probably become even more efficient. Couple this with the fact that they probably dramatically reduced their printing and postage costs from their direct mail campaign and/or their costs if they hired current students to do the telemarketing as part of a work study program. How does that affect their operational costs? Does it make their alumni gifts go longer.

If one of the most respected universities in the United States was able to buck the old trend of typical alumni gift campaigns and get these kind of outstanding results, what could combining the online marketing super powers of email marketing and online video do for your business or non-profit?